PARTNERS IN DEVELOPING THE PRACTICE OF YOUR DREAMS

Dedicated to Developing Successful Dental Teams and Effective Leaders

WAGE SCHEDULE - Wages are the largest part of overhead and deserve great consideration.  This valuable schedule gives 'at a glance' views of hourly, monthly and annual wages based on weekly hours.  

RECRUITING SUPPORT - HANDS ON:   Focus on communication skills and professional presence.

             CLINICAL ASSISTANT / IN OFFICE ORIENTATION & TRAINING

             ADMINISTRATIVE / FRONT OFFICE  - All positions.

  • Screening and placement of dental and non-dental staff who aspire to join the dental profession:  Our goal is to support you in recruiting bright, motivated administrative experienced vocational people who are 'searching for a niche' and have a high desire to contribute to others.  (Prepare to be amazed at their general computer and people skills!)

  • Wage negotiation -  From training to mastery.  (3 essential steps) 

    • Immediate Primary Job Duty awareness.

    • New team member is accountable for mastering job description.  (If they cannot manage their plan, they are probably not the right person for the job!)

    • Day one training -  We can be there to support the first day so you and your remaining team can focus on patients.  


  • SYSTEMS & OPERATIONS
    FOUNDATIONAL TRACKING SYSTEMS
    Maximize technology VS running unmanageable reports. -
  • How much follow up is too much? What is JUST RIGHT?  
  • Dialing for dollars is obvious to staff and patients!   Learn how to keep your outreach 'about the patient' versus your business.
  • Unscheduled Treatment - Communication and strategy.  Everyone on the team must know their role.  (Learn and take advantage of the 'window of opportunity' with any newly diagnosed condition.)
  • Weekly Doctor/Treatment Coordinator Support Meeting
  • Continuing Preventive Care Tracking (Hygiene support)
  • Management Tracking
    - What to be aware of on a daily, weekly and monthly basis?
  • Project Management
    - How to secure team follow up.
  • Accounts Receivable Tracking
    - Respectful letter series and contact protocol.   Staff learn to avoid 'parental' words and phrases so lines of communication remain open and pateints feel understood.   
  • Insurance Tracking
    - Quick and timely follow up the Doctor knows is being done.  
  • - What is the patient responsiblity? Protocol set so staff and patient work together. Insurance follow up is a great POINT OF SERVICE if the opportunity is seen as such by staff and communicated as such to your patients. 
  • STATE OF THE PRACTICE RESULTS ASSESSMENT
    - A TEAM APPROACH TO QUANTIFING RESULTS.

  • PRACTICE PROMOTION / INTERNAL MARKETING

  • NEW PATIENT PRESENTATION that bonds patients to your administrative / financial team members 'before' treatment fees are presented. An interactive experience enabling staff to learn the patients perceived barriers to accepting treatment while allowing staff to 'invite patients to relax and focus on what you and Doctor are DISCOVERING about your dental conditions. Staff can then commit to be well prepared and informed to answer questions and support the patients desired treatment plan at the end of the visit. (Make no mistake . . . THIS IS A MARKETING OPPORTUNITY).

  • Patient Service Forms that allow patients to go home and recant the real experience, not their version of it. (We know that can be dangerous)

  • Communication skills are the first place to start.
    - How are we greeting patients?
    - How do we respond as patients arrive late?

  • Internal hand outs that are fun and PURPOSEFUL.

  • Hygiene :”Timely Care” Incentive Card (Another POINT OF SERVICE that staff can promote to patients).

  • Treatment Warranty

  • Promotion Tracking System (Track it or it will go away)

  • TRAINING SUPPORT MATERIAL . . .

  • "NOTHING BUT VERBAL SKILLS"
    125.00 investment. You may make as many copies for your team as you wish. (45.00 for replacements)
    - Phyllis's 100 plus pages and growing verbal skills book is updated continuously. It comes with a FAX RESPONSE INPUT form ready for you to let Phyllis know a situation you did not find addressed in the present volume. This valuable office tool continues to stay current due to the amazing team members who have made contributions and sent in their "situations."

  • BASICS FOR SMARTIES
    A self teaching guide for the non-dental or entry level dental employee. 125.00 (Includes clever self assessing quizzes).

  • BUDDY TRAINING WORKBOOK . . . A customized NEW EMPLOYEE TRAINING WORKBOOK. Includes 3 hours of consultation. (Call for fee).

  • EFFECTIVE PERSONALIZED EMPLOYMENT HIRING PACKAGE.

  • RECRUITING SUPPORT
    - Applicant screening.
    - Ad development and placement.
    - Personal Profiles to support creating success with new employees. The more you understand them, the more realistic you can be about how they will integrate with you and your team members. Discussing how they deal with their personal work style challenges is valuable information for everyone.

  • WEB TRAINING - TELEPHONE SUPPORT - "WHEN YOU JUST FEEL LIKE YOU WANT A REALITY CHECK . . . and to talk with an experience dental professional who understands your world and your challenges. CALL FOR FEES

3428 Bahia Blanca West, Suite N

Laguna Woods, CA 92637
 
9 4 9 - 4 2 7 - 3 3 1 2

F A X 7 1 4 . 4 5 9 - 8 1 8 8

email Consultant@PhyllisWaite.com