... It will be my privilege to use my dental knowledge and coaching dental teams to take as much time as needed
to help you. I BELIEVE YOU DESERVE TO FEEL GOOD ABOUT YOUR INVESTMENT and ENJOY A HEALTHY, PLEASANT SMILE!
IF YOU ARE THINKING ABOUT INVITING ME TO BE YOUR 'DENTAL ADVOCATE'
... First, let's talk!! Email me with a little information and
I will call to set a time, or perhaps we'll meet in person at '19 Restaurant'!!
When you are ready, OBTAINING YOUR DENTAL RECORDS IS NECESSARY. (Click on DENTAL RECORDS)
(Without complete records it is likely you are speaking apples and I'm thinking oranges! Word pictures can be misleading.)
REQUESTING YOUR RECORDS: I suggest you edit, copy and
paste the email message I've included in this PATIENT ADVOCATE memo to the appropriate administrative dental team member.
Fact: All the x-rays, clinical
notes and financial records is your property so your dentist should NOT withhold anything you request. If they
request a fee, do what you are comfortable with however I recommend you simply say ‘that feels petty given I am a patient
of record and you are merely transferring electronically.'
Most recent full mouth x-rays. Comprehensive x-rays. The American Dental Association's (ADA) standard
of care is no longer than 4-5 years. If your dental office staff says they only take ‘panos', request them.
(Circular panographic views are used by specialists for surgical procedures and are not considered clear enough for cavity
detection. #2 below is required to detect cavities when a general dentist takes panos.)
2) Most recent check up (bite-wing) x-rays. Cavity detecting
x-rays that capture only back teeth where most cavities occur. ADA Standard of care is at least 12-24 months depending
on your bone health and decay rate. Every 6-12 months for patients with health conditions or taking medication that
make them prone to decay, or they inherited weak enamel...'soft teeth'.
Fact: Decay declines as we age due to reduced sugar intake and a
developmental crevice in enamel that is prone to decay is generally treated during adolescence.
3) Periodontal probing documentation:
If they do not have computer software, they can scan chart pages and attach. (Ask them not to fax as there are very
small numbers and 3, 5, 6 & 8 often look alike!)
4) Most recent ‘complete exam treatment recommendations/treatment
plan' including pending treatment.
5) Account ledger. If you have been with the practice over 5 years, request MOST RECENT
6) Clinical Notes BY DATE: a) If
appointment is to provide treatment on an existing treatment plan, notes will have any unusual findings if any and confirm
actual procedures performed. Billable and included in primary procedures. b) If appointment is to address
your concern, notes will have what you are experiencing, diagnostics, clinical findings and recommended treatment, follow
up or home care instructions. If treatment is provided the same day, notes will include procedures performed.
REQUESTING RECORDS: Confirm
you have the direct email of dental team member responsible for transferring electronic records. Forward to Phyllis
as you wish.
TO: <DENTAL TEAM MEMBER>
I have met someone in my senior community <at excercise class, through a friend, etc.> who
recently retired from forty five years in the dental profession. Our discussions about the increasing challenges and
risks of senior patient dental choices have motivated me to request the following so she can help me understand more about
the kind of treatment I want. My intention is to gain confidence in future treatment decisions, feel secure I am making
decisions that will maximize keeping my teeth through life and minimize avoidable expenses.
This email acts as my written authorization for you to email my dental records as listed below.
Your prompt reply when I can expect to receive your email with attachments will be appreciated.
1) Most recent full mouth x-rays, panographic x-ray or CT SCAN..
2) Most recent check up (bite-wing) x-rays.
probing chart documentation
4) Most recent ‘complete exam treatment
recommendations/treatment plan' including pending treatment.
Account ledger starting January 2016 (or my first visit if later).
notes starting same date as account ledger.
I welcome your
call if anything further is required to receive all of the above.
name and preferred contact number>